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- Participation in the PCA program is based on assistance requested and not a customer's disability.
- Request for a PCA ticket cannot be combined with any other Boston Express reduced fare offer which prohibits the issuance of such ticket.
- PCA must provide picture identification for ticket to be issued.
- PCA must be capable of providing the assistance and be at least 12 years of age.
- PCA must sign for tickets at the point of issuance.
- PCA ticket will be issued for the entire length of trip.
- If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
- The customer and PCA must travel the entire trip together.
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