Boston Express Customer Care

By Phone

Call 1-800-639-8080 or 603-845-1999
(TTY Relay Information: 711 or 1-800-735-2964)

A customer service representative is available 7 days a week between the hours of 4:00 a.m. and 8:30 p.m


Please fill out our contact form to submit an email inquiry.

All inquiries are answered Monday through Friday by a representative from Boston Express during the business day. For questions about schedules or fares, please note that our website contains up-to-date information and can often answer your question quicker than an email.

When emailing, please provide the following: Location you are traveling from, location you are traveling to and the date you plan to travel.

Customer Feedback

Customer feedback is always welcome and we appreciate those passengers who take the time to let us know what was good or what can be improved. Emails that include complaints or concerns will be forwarded to the appropriate department. Once a complaint or concern has been reviewed and investigated, we will send a reply. Please allow us additional time for this procedure.

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Mailing Address

All regular mail for Boston Express is sent to the Boston Express corporate office in Concord, NH:

Boston Express
7 Langdon Street
Concord, NH 03301


Looking for contact info for a bus stop or terminal?

Visit our location pages…

Have Questions?

If you have any questions, please call our Information Center between the hours of 4:00 a.m. and 8:30 p.m. An available agent will be happy to answer any inquiries regarding schedules, travel and more.

Call 1-800-639-8080 or 603-845-1995
(TTY Relay Information: 711 or 1-800-735-2964)

  • Please list the subject of your question, comment or concern.
  • Please explain the topic of your question, comment or concern. This will help us better address your inquiry.