Working Hard to Keep You Safe
Updated: May 27, 2020
At Boston Express, the safety of our passengers and employees is our #1 priority.
We are committed to upholding our high standards of providing excellently maintained coaches and facilities, trustworthy service, and a comfortable travel experience. While our service has been suspended, we’ve been busy modifying our fleet of motorcoaches, updating our terminals, expanding our cleaning procedures, and adapting our travel and ticketing policies, for your safety and peace-of-mind. We’ll continue to update this page with new information and more details, so be sure to check back to find out what we’ve been up to.
We know plans change, and we’re here to help.
Visit our Customer Service page for ways to contact us, and to learn about how we’ve adapted our ticket and refund policies to make things more flexible for you. We understand this is a difficult time, and travel plans change. If you have any questions, please contact us and let us know how we can assist you.
As a result of the coronavirus pandemic, Boston Express has suspended all operations until further notice (effective March 28, 2020).
We are working to resume service as soon as we are able to do so safely. Our primary concern is for the health and well-being of our employees, our passengers, and our communities and we are working daily to make sure that the proper precautions will be in place when we resume operations.
At this time, no timetable has been set to resume service (updated 5/27/20).
Please sign up for travel update emails here and/or monitor our website for updates. All new service information will be posted on our website at BostonExpressBus.com, as soon as it becomes available.
We look forward to serving you again soon.
In the meantime, stay safe.
– Boston Express
Questions about your tickets?
As a reminder, one-way tickets are valid for 90 days, and round-trip tickets are valid for 1 year, which means you may travel any day or time until the expiration date. If you are using the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel. If you are seeking a refund for tickets purchased online or in-person (including Commuter Packs) – please call Information Center at 1-800-639-8080 between the hours of 9:00 AM – 3:00 PM Mon-Fri or submit your order information via the Contact Form to make arrangements for a credit.