COVID-19 Response Updates

At Boston Express, the safety of our passengers and employees is our #1 priority.

Our Commitment to You During COVID-19

We have always been committed to upholding our high standards of excellently maintained coaches and facilities, trustworthy service, and a comfortable travel experience, but given the worldwide spread of COVID-19, we’ve instituted extra precautions for the health and well-being of our employees and our passengers.

We have modified our fleet of motorcoaches, updated our terminals, expanded our cleaning procedures, and adapted our travel and ticketing policies, for your safety and peace-of-mind.

For more information on what we’re doing to keep you safe, visit Our Clean Commitment page.

We know plans change, and we’re here to help.
Visit our Customer Service page for ways to contact us, and to learn about how we’ve adapted our ticket and refund policies to make things more flexible for you. We understand this is a difficult time, and travel plans change. If you have any questions, please contact us and let us know how we can assist you.

Stay Informed
Please sign up for travel update emails here and/or monitor our website for updates. All new service information will be posted on our website at, as soon as it becomes available.

When you are ready to travel again, know that we’ve done everything we can to be ready for you.

– Boston Express

Questions about your tickets?
As a reminder, one-way tickets are valid for 90 days, and round-trip tickets are valid for 1 year, which means you may travel any day or time until the expiration date. If you are using the tickets within that time frame, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel. If you are seeking a refund for tickets purchased online or in-person (including Commuter Packs) – please call Information Center at 1-800-639-8080 between the hours of 9:00 AM – 4:00 PM Mon-Fri or submit your order information via the Contact Form.