FAQs

Do I have to move my bags from bus to bus?

Yes. Drivers and Ticket Agents are not required to lift/load luggage weighing in excess of 50lbs. See the Ticket Agent to weigh your luggage before boarding the bus. Any bag weighing in excess of 50lbs. will be handled by the passenger. If you require assistance, please notify the Driver and someone will assist you.

Passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. Luggage with wheels will not fit in the bus overhead and will be stowed under the bus.  For any excess baggage there will be a charge of $5 per bag. See the Ticket Agent for excess baggage ticket.

If you are making connections to Greyhound, they have different baggage handling procedures. Visit the Greyhound website or call 1-800-231-2222 for more information.

Please note: Luggage cannot be left unattended or in the care of a Boston Express employee at any terminal or agency for safety reasons.