Yes. Drivers and Ticket Agents are not required to lift/load luggage weighing in excess of 50lbs. See the Ticket Agent to weigh your luggage before boarding the bus. Any bag weighing in excess of 50lbs. will be handled by the passenger. If you require assistance, please notify the Driver and someone will assist you.
Passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. Luggage with wheels will not fit in the bus overhead and will be stowed under the bus. For any excess baggage there will be a charge of $5 per bag. See the Ticket Agent for excess baggage ticket.
There is a baggage liability maximum of $250 per full fare ticket and $125 per half-fare ticket. Boston Express Bus is not liable for loss or damage of luggage delivered to our employees for transportation, in our baggage compartments or in an amount exceeding the aforementioned limits. All luggage must be properly tagged inside and out with identification tags.
If you are making connections to Greyhound, they have different baggage handling procedures. Visit the Greyhound website or call 1-800-231-2222 for more information.
Please note: Luggage cannot be left unattended or in the care of a Boston Express employee at any terminal or agency for safety reasons.