FAQs

What can/can’t I bring on the bus?

At Boston Express, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e. leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Boston Express reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Boston Express personnel.

Bicycles may be carried underneath the bus when there is sufficient room and after all baggage has been loaded. Bicycles must be carried in a separate compartment or placed in such a way to not damage any baggage. Bicycles in a box are preferred and will be carried without exception. Please be advised that other carriers will only take a bicycle if it is in a box. We make an exception to unboxed bicycles only if there is sufficient room in the baggage compartments.

Larger items that can fit under the bus can be stowed there for your trip. Any item that does not fit would not be able to be taken onboard. The longest item that can go under the bus is 84 inches long, 30 inches tall and 48 inches wide (front of bay to back).

Flammable liquids, combustible materials, car batteries, or other dangerous substances such as gasoline, kerosene, or propane are not permitted on a Boston Express bus.