What if I need assistance during my trip?
Please notify Boston Express of your need for assistance by speaking to any available ticket agent or driver or by calling our Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964).
Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver or other Boston Express personnel may ask the seated customer to move. It is the choice of the customer already seated as to whether they wish to move or remain in the seat.
Does the bus driver make stop announcements?
It is Boston Express Policy that the Boston Express Route Operator make a stop announcement at each destination along the schedule route.