Gift certificates are good indefinitely* and can only be used on any Boston Express scheduled service. Gift certificates can be purchased in person at our terminals. There are no online or phone sales. Ticket fares are deducted from the balance on the gift certificate. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. If order exceeds the amount of the gift certificate, the recipient must pay the remaining balance. We are not responsible for lost or stolen gift certificates. There is a $500 per month limit on the purchase of gift certificates. The recipient of the gift certificate must travel with a valid form of I.D. If the certificate is intended for a child without a form of I.D. or is 12 -15 years old traveling without an adult, then a parent or guardian must be present at the time of ticket issue. Please visit Policies and Procedures for more information on valid forms of I.D. and child policies.
*Once a ticket(s) is issued, the ticket is valid until the expiration date printed on the ticket.