Assistance in Boarding

Please arrive 15-30 minutes before departure as seating is on a first-come, first-board basis. We will make every effort to help you if such an accommodation will not delay departure of the schedule on which you wish to travel. Please note that all Boston Express coaches are wheelchair lift-equipped.

Boston Express allows any passenger who uses a lift or ramp to board or disembark the vehicle at any designated stop. The only exceptions are if the lift or ramp cannot be deployed, the lift or ramp will be damaged if it is deployed or temporary conditions preclude the safe use of the stop by all passengers.

Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed the design capacity of the lift. Boston Express operates Ricon Mirage F9TF lifts with a capacity of 660 lbs. and the mobility aid can be no more than 32 inches wide and 48 inches in length.