FAQs

Can I get a refund if I didn’t use my ticket?

In most cases, yes. If you only used the one-way of a round-trip ticket, the refund is the cost of your ticket less the one-way fare.  Unused commuter pack tickets are prorated using regular fare prices when refunding (standard one-way and round-trip ticket prices will apply).  Unexpired tickets purchased at Boston Express terminals can be refunded, unless the ticket specifically states “No Refund” or the expiration date has passed.  If you are unsure what type of ticket you have, call the Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964). A refund application may need to be submitted if you have a manual ticket or if our corporate office needs to issue the refund.  Please be advised that refunds submitted in this manner can take up to two weeks for processing.