You may travel alone on Boston Express if you can travel independently and do not require assistance of a personal nature, which Boston Express personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.
At Boston Express, your attendant may be issued a 50 percent discounted ticket to travel with you. Boston Express reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.
PCA Program Guidelines:
- Participation in the PCA program is based on assistance requested and not a customer’s disability.
- Request for a PCA ticket cannot be combined with any other Boston Express reduced fare offer which prohibits the issuance of such ticket.
- PCA must provide picture identification for ticket to be issued.
- PCA must be capable of providing the assistance and be at least 12 years of age.
- PCA must sign for tickets at the point of issuance.
- PCA ticket will be issued for the entire length of trip.
- If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
- The customer and PCA must travel the entire trip together.