Traveling alone or with a personal care attendant (PCA)

You may travel alone on Boston Express if you can travel independently and do not require assistance of a personal nature, which Boston Express personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Boston Express, your attendant may be issued a 50 percent discounted ticket to travel with you. Boston Express reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

PCA Program Guidelines:
Participation in the PCA program is based on assistance requested and not a customer’s disability.
Request for a PCA ticket cannot be combined with any other Boston Express reduced fare offer which prohibits the issuance of such ticket.
PCA must provide picture identification for ticket to be issued.
PCA must be capable of providing the assistance and be at least 12 years of age.
PCA must sign for tickets at the point of issuance.
PCA ticket will be issued for the entire length of trip.
If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
The customer and PCA must travel the entire trip together.