At Boston Express, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e. leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Boston Express reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Boston Express personnel.