At Boston Express, customers with disabilities accompanied by a service dog are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times. The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Boston Express reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Boston Express personnel. Boston Express may require that the service animal be harnessed, leashed, or tethered while in public places, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In such cases, Boston Express may require that the person maintain control of the animal via voice, signal, or other effective means.
Service animals are defined as any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Please note that it is illegal to represent a pet as a service animal. This is punishable with a fine up to $1200 (NH Law RSA 167-D:8). REMINDER: Per the Americans with Disabilities Act, emotional support animals are not service animals.