Upon request to Boston Express personnel, assistance will be provided to you for reasonable requests. Boston Express is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Boston Express customer, please call us promptly at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964). If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:
Boston Express Bus
ADA Compliance Office
7 Langdon Street
Concord, NH 03301
Please include your ticket showing your travel itinerary, a detailed description of the incident, including the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Boston Express personnel or contractors you believe did not provide you appropriate assistance. Boston Express has up to 30 days to investigate the complaint. If it is determined that more information is needed to resolve the case, Boston Express may contact the complainant. The complainant has 30 days from the date of the contact letter to send the requested information to the investigator assigned to the case.
To arrange assistance for travel within the Boston Express system, please call our Customer Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964).