Privacy Policy

Boston Express – Privacy Policy

Last Updated: 08/22/2025

Boston Express (“we,” “our,” or “us”) values your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to information collected through our websites, mobile services, applicant tracking system, and any other services where this policy is posted.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – name, mailing address, email address, phone number, and other identifiers you provide.
  • Application Information – résumé, work history, references, and other information you submit when applying for employment through our Applicant Tracking System (ATS).
  • Payment Information – when making a purchase, we process payment details via secure third-party payment providers.
  • Account Information – login credentials, profile information, and communication preferences if you create an account with us.
  • Usage Information – IP address, browser type, pages viewed, links clicked, date/time of visits, and referring URLs.
  • Device & Location Data – device identifiers, operating system, and approximate geolocation when enabled.
  • Cookies & Tracking Technologies – see Section 6 below.

We collect this information directly from you, automatically through your interactions with our services, and from third parties such as payment processors, analytics providers, social media platforms, and our recruitment partners.

2. When We Collect Information

We collect personal information when you:

  • Purchase tickets or other products from us
  • Apply for employment or engage with our recruitment process
  • Sign up for our newsletter or other communications
  • Request customer service or submit feedback
  • Participate in promotions, surveys, or events
  • Visit our websites or interact with our online ads

3. How We Use Your Information

We use your information to:

  • Provide our transportation, ticketing, and related services
  • Process transactions and send booking confirmations
  • Communicate about your account, purchases, or application status
  • Respond to customer service inquiries and requests
  • Personalize your experience on our websites and apps
  • Improve our services, websites, and marketing efforts
  • Send safety, service, or operational alerts
  • Administer promotions, surveys, or events
  • Comply with legal obligations and protect our rights

4. Candidate Text Messaging

If you provide your mobile phone number during the job application process, you consent to receive text messages from Boston Express regarding your application status, interview scheduling, or other job-related communications.

  • Consent: You will be asked to actively opt in before we send text messages.
  • Opt-out: Reply STOP to any message to stop receiving texts. We will promptly honor your request.
  • Message Content: Job-related updates only. We will identify ourselves as Boston Express in each message.
  • Hours: Texts are sent only between 8 a.m. and 9 p.m. local time.
  • Recordkeeping: We maintain records of consent and opt-out requests in accordance with applicable law.

Consent to receive texts is not a condition of employment.

5. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, or disclosure. These include:

  • Secure servers and firewalls
  • Encryption of sensitive data in transit
  • Limited access to personal information by authorized personnel only
  • Regular monitoring of our systems for vulnerabilities

We do not store full payment card numbers on our servers. All payment transactions are processed by PCI-compliant third-party providers.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences and settings
  • Keep items in your shopping cart
  • Measure site traffic and usage trends
  • Deliver relevant advertising and promotions

Some cookies are set by us; others are set by third-party analytics and advertising partners, including Google Analytics and Google Ads. You can control cookies through your browser settings or use the Google Analytics Opt-Out Browser Add-on.

Disabling cookies may affect site functionality.

7. Third-Party Sharing

We do not sell or rent your personal information. We may share it with:

  • Service Providers – website hosts, payment processors, email and SMS providers, analytics companies, recruiting software vendors, and others who help us operate our business.
  • Legal & Safety – if required by law, or to protect our rights, safety, or property.
  • Business Transfers – in connection with a merger, sale, or other corporate transaction.

All third parties are contractually required to protect your information and use it only for the purposes we specify.

8. Data Retention

We keep personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize the data.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain uses of your data (such as targeted advertising)

To exercise these rights, contact us at the information below. We will verify your identity before fulfilling your request.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover we have collected such information without parental consent, we will delete it promptly.

11. International Visitors

Our services are hosted in the United States. If you are visiting from outside the U.S., please note that your information will be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

12. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will post the revised policy here and update the “Last Updated” date. Continued use of our services after changes are posted means you accept those changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Boston Express
Attn: Privacy Officer
7 Langdon Street
Concord, NH 03301