Terms & Conditions

You must present an ID along with your electronic ticket in order to board the bus. Boarding is done on a first come first serve basis.

General Information

Issuing carrier will be responsible only for transportation on its own lines, in accordance with tariff regulations and limitations and assumes no responsibility for any acts or omissions of others occurring within or outside of the United States, except as imposed by law with respect to baggage. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin. Special fares are limited for use as endorsed on ticket.

Interstate Baggage Liability

Liability for loss or damaged to checked baggage is limited to actual value not to exceed $250 for all baggage checked on one adult ticket or $125 on one half fare ticket unless greater value is declared at time of checking at which time charges for excess value will be collected and receipt issued. No liability is granted for personal carry-on items. All bags are subject to random search.

Excess Baggage

Effective June 2004, Concord Coach Lines drivers and terminal personnel are not required to handle luggage weighing in excess of 50 lbs. Each piece weighing more than 50 lbs. will be tagged “HEAVY” alerting drivers and baggage handlers NOT to handle the luggage. Passengers traveling with baggage over 50 lbs. must handle their own luggage. Notices regarding this new policy are posted at each major bus terminal. Scales are available at each bus terminal so you will know before boarding the bus if your baggage is too heavy. If you believe that your luggage is too heavy or if you are unable to carry your heavy luggage, it is suggested that you carry multiple pieces not exceeding the number of baggage allowed per ticket. The baggage allowance is as follows: two (2) bags and one (1) carry-on for a full fare ticket, and one (1) bag and one (1) carry-on for a half-fare ticket. For any excess baggage there will be a charge of $5 per bag. Additional luggage will be loaded as space allows and is subject to freight charges. If you arrive at the terminal and your bag is too heavy and you are unable to carry your own luggage, it is up to the driver and baggage handlers as to whether they will be able to load and unload your luggage in a safe, injury-free manner.

Service Animals

Federal law prohibits us from carrying any and all animals (dogs, cats, birds, etc.) except a service animal. At Concord Coach Lines, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Concord Coach Lines reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Concord Coach Lines personnel.

Refund Policy

For Boston & Logan Airport tickets: refunds can be made in person at the Dartmouth Transportation Center on Etna Road in Lebanon, NH or by sending unused tickets to: Dartmouth Coach Webstore Refund, 7 Langdon Street, Concord, NH 03301. If you have purchased an “e-ticket” and need a refund, please send an e-mail to [email protected] Please note that there is a $3.00 administration charge for all “e-ticket” refunds. Please be sure to include your name and your ticket number.

For New York City tickets: online ticket refunds must be made 24 hours before departure time. Please call 603-448-2800 to initiate the refund. Ticket refunds are not guaranteed after this time period. A $10.00 transaction fee will be applied for any unused tickets. Refunds will be processed at the end of the week, so please allow 7-9 days before you see your refund.