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Customer Feedback
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By Phone

Call 1-800-639-8080 or 603-845-1999. TTY Relay Information:  711 or 1-800-735-2964.  A customer service representative is available seven days a week between the hours of 4am and 8:30pm.


This email address is being protected from spambots. You need JavaScript enabled to view it. All email is answered Monday-Friday by a representative from Boston Express during the business day. For questions about schedules or fares, please note that our website contains up-to-date information and can often answer your question quicker than an email.

When emailing, please provide the following: location you are traveling from, location you are traveling to and the date you plan to travel.

Mailing Address

All regular mail for Boston Express is sent to the Boston Express corporate office in Concord, NH:

Boston Express
7 Langdon Street
Concord, NH 03301

Customer Feedback

Customer feedback is always welcome, and we appreciate those passengers who take the time to let us know what was good or what can be improved about our service. Emails that include complaints or concerns will be forwarded to the appropriate department. Once a complaint or concern has been reviewed and investigated, we will send a reply, but please allow us additional time for this procedure.